Last Name" - it covers both the married (Mrs.) and the unmarried (Miss). BONUS: If you know you are emailing a woman, stick with "Ms. Especially not after multiple email exchanges.Ĩ. Under no circumstance is "Dear First Name OR Last Name" okay. Never assume - that a recipient is male, female, or both :Pħ. If you are using "To Whom It May Concern" - it better be a generic email address eg.
E.g if they continually respond to all your emails with "Dear Madam" - even after you sign off with your first name only - then respond with "Dear Sir" or "Dear Madam" or "Dear Sir/Madam" - whichever fits depending on if you know their gender.ĥ. Reciprocate - In case of doubt, just reciprocate in kind. If you are unsure/uncomfortable with the above, wait till you receive at least two emails from them where they use "First name only" in their signature and then address them by "Dear First Name only" in your next email.Ĥ.If the recipient responds to your first email with "First Name only" in their signature after you used "Dear First Name Last Name" to address them, please address them with "Dear First Name only" in your next email.For an email exchange - note that it's all about the dance. It's less personal, but also less hassle - especially when working in an African context.ģ. If you must absolutely be formal, stick with the good ol' "Dear Sir/Madam". Especially when you operate in a multicultural environment and cannot tell the gender behind every single name.Ģ. If you don't know the gender of the recipient just use "Dear First Name, Last Name". Email etiquette for addressing unknown/external recipients:ġ.
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